Friday, October 4, 2024
Virtue apartments on 500 block of West Washington in Madison WI (October 2024 construction site visit)
Around Town Madison WI: Telephone answering Services. Sounds so quaint today. But they’re still around.
History of Answering Services. The history of answering services dates back to the early 20th century when businesses started to realize the need for professional call handling and message management. Let’s take a journey through the key milestones in the evolution of answering services:
Early Telephone Receptionists (1900s-1920s): As telephone communication became more prevalent, businesses recognized the importance of having a person to handle incoming calls and route them to the appropriate parties. Early telephone receptionists or operators manually connected calls using switchboards and provided basic message-taking services.
Call Centers and Message Relay (1930s-1950s): With the rise of larger companies and increased call volumes, centralized call centers emerged. These centers employed operators who manually connected calls using switchboards and relayed messages to the intended recipients. Companies often had in-house call centers to handle their internal and external communications.
Introduction of Answering Machines (1960s): The invention of answering machines in the 1960s revolutionized the way messages were handled. Answering machines allowed callers to leave voice messages when nobody was available to answer the phone. This technology enabled businesses to capture messages accurately and ensured that important information was not missed.
Live Operator Answering Services (1970s-1980s): As businesses sought to provide a more personalized touch to their customer service, live operator answering services gained popularity. These services employed trained operators who answered calls on behalf of client companies, using scripts and protocols provided by the clients. Operators took messages, provided basic information, and forwarded calls as necessary.
Technological Advancements (1990s-2000s): With the advancement of technology, answering services began utilizing computer-based systems and software to streamline call handling processes. Call routing systems, IVR (Interactive Voice Response), and CRM (Customer Relationship Management) integration became standard features, allowing for more efficient call management and personalized customer interactions.
Virtual Answering Services (2000s-Present): The advent of virtual answering services further transformed the industry. Today, answering services can operate remotely, often leveraging internet-based communication technologies. Virtual answering services offer flexibility, scalability, and cost-effectiveness, making them appealing to businesses of all sizes. They can handle calls from multiple clients simultaneously and provide services such as appointment scheduling, order taking, and customer support. Answering services continue to evolve, incorporating AI-powered chatbots and automation to enhance efficiency and provide round-the-clock support. They have become an essential part of many businesses, ensuring excellent customer service, efficient call management, and seamless communication.
Be sure to read the fine print before you enter. (11/12)
Target drive up. (1/8)
Final exterior look at St. Bernard Catholic Church parish center renovation, Middleton Wisconsin
Dear Frank Bruni: You're confusing 'smooth' with 'smarmy'. Best, Retiring Guy
Been there, done that: Just like in 2022, Trafalgar lead pollster Robert Cahaly trolls the media with GOP wet dream fantasy polls (Wisconsin presidential edition)
Rule #1: Never cite a Trafalgar poll to bolster your argument. (12/24)
This week in the cereal aisle: Halloween sugar danger for kids
Moreover, the cereals loaded with the most added sugar frequently come in packaging that features cartoon characters to appeal to kids. A single serving can contain nearly as much sugar as three Chips Ahoy! cookies, and more than two Keebler Fudge Stripe cookies. And because the serving sizes listed on many cereal boxes are unrealistically small, even sugar-conscious consumers are eating even more than they realize. To top it all off, 11 of the 13 most heavily sugared children’s cereals feature marketing claims like “Good Source of Fiber” that suggest misleadingly that the products are healthful.
Retiring Guy arrives late to Cheerios 80th birthday party. (7/13)
Wheaties 100 Years of Champions limited edition collector series. (4/27)
Grape Nuts. (2/22)
Kix just keep getting harder to find. (1/23 update)
Cheez-It horns in. (1/10)
2019
This box wants to party with you. (6/4)
Blueberry Cheerios. (5/16)
Snap, crackle and redpop. (2/26)
Kellogg's Honey Oat Frosted Flakes. (2/19)
Kellogg's All Bran fights for shelf space. (1/22)
2018
Cheerios adds to its long list of flavors. (12/31)
General Mills offers two flavors of Dippin' Dots. (11/28)
Kellogg's vanilla latte Frosted Mini-Wheats. (10/1)
Nutter Butter. (6/24)
Still a little bit of shelf space provided for boxes of Big Biscuit Shredded Wheat. (4/3)
Chocolate Frosted Flakes. (3/30)
It's just peachy, part 2 (with probiotics). (3/26)
It's just peachy (Cheerios). (3/25)
Snap, Crackle and Pop shrug off competition from Fancy Friends Cereal Treats. (2/23)
Lucky Charms wants you to have a daily dose of yellow 5 and blue 1. (3/9)
The takeover of Mom. (3/1)
Hoopla over rainbow marshmallows added to Lucky Charms. (2/22)
Kellogg's Donut Shop in your choice of flavors. (2/14)
Just a spoonful of sugar helps the shredded wheat go down. (2/6)
General Mills offers yet another flavor of Cheerios -- chocolate and peanut butter. (1/30)
I suspect this special edition Cocoa Puffs isn't exactly flying off the shelves. (1/16)
What's really going on with this General Mills blend. (1/10)
Giant size bargains to kick off the new year. (1/3)
2017
Satisfy your craving for chocolate. (12/22)
Pumpkin Spice runs amok. (11/7)
Danger lurks. (11/2)
Dan G. wets himself over Special K Blueberry with Lemon Clusters. (9/20)
Limited Edition Mocha Crunch. (7/16)
Kellogg's Frosted Flakes with Marshmallows. (2/1)
A marriage between General Mills and Girls Scouts of America. (1/19)
Alpha-Bits is getting squeezed out. (11/23)
Special K continues to branch out. (10/23)
Wedding bells chime. (10/5)
The price of convenience (22.54 cents per ounce). (8/19)
Make up your mind already! (8/14)
Remember Nabisco Shredded Wheat? (7/13)
Features Batman and Superman. (7/7)
Post wants you to have ice cream for breakfast. (6/30)
Kellogg's wants you to put out the box at bedtime. (12/20)
Decline in cereal sales bite into Kellogg's results. (Fortune, 10/30)
Americans aren't eating their Wheaties. (CNN Money, 9/18)
Cereals Begin to Lose Their Snap, Crackle, and Pop. (The New York Times, 9/10)
Why Don't Americans Like Breakfast Cereal Anymore? The once-loved product whose sales went soggy. (Adweek, 8/14)
I imagine General Mills has done the research, but what if this is the case? (7/1)
Maybe it's the rainbow colors. (7/1)
They still call it 'breakfast cereal'. (2/14)
Cereal killers: Americans' new breakfast habits. (CNBC, 8/2)
Keeping tabs on authors in LINKcat: Elias Khoury
Elias Khoury, a Lebanese writer whose sweeping, intricately rendered tales of postwar life in the Middle East won him praise as one of the greatest modern Arabic novelists, and whose editorial leadership of some of Lebanon’s leading publications made him an arbiter of his country’s turbulent political culture, died on Sunday in Beirut. He was 76.
His daughter, Abla Khoury, confirmed the death, in a hospital, adding that he had been in declining health for several months.
Mr. Khoury’s writing, both fiction and journalism, often focused on the twin events that defined his world: the Lebanese civil war, from 1975 to 1990, and the plight of Palestinians after the founding of Israel, particularly the tens of thousands who fled to Lebanon in 1948 and after the Six-Day War of 1967.
As a novelist, Mr. Khoury was often compared to the American writer James A. Michener, who in books like “Hawaii” (1959) and “Texas” (1985) attempted to capture epic swaths of history in an intimate narrative.