Headline: Cowboy State Daily, 1/31/2026
Renee Jean reports:
Amazon officials told Cowboy State Daily they are investigating the situation and encouraged customers to call customer service if they are experiencing these difficulties, to better highlight that it’s a trend occurring.
Because Amazon handles hundreds of thousands of packages, it can be easy for such trends to hide but calls to customer service can help flag that there is a more widespread issue.
So far, normal customer service hasn’t been able to resolve the issue, Freitas said, but she is among customers who have called.
She’s lost 10 packages so far over the past three weeks, receiving only a couple of the multiple items she’s ordered.
“They all have the same messages, saying, ‘Sorry, your package is late,’” she said. “But they are still expecting them to arrive at such and such date.”
Most of the packages never arrive. Instead, Freitas eventually gets a message that advises her she can put in for a refund.
No comments:
Post a Comment