Saturday, June 12, 2010

Winnefox Library System Attempts to Calculate Scope of Fine Loss

Link to June 12 Appleton Post-Crescent article, "Winnefox Library System will try to calculate lost fines from computer glitch that caused thousands of dollars in penalties to be erased from library accounts in Fox Valley".

Excerpt: The Winnefox Library System will attempt to calculate the scope of the May 27 programming error that erased thousands of dollars in fines for late returns at 30 member libraries.

That's a dramatic change from a May 28 e-mail by Karen Boehning, Winnefox's technology coordinator, who told library directors there was no way to tally the lost fines or identify the affected library accounts.

"We have restored a backup to the test server and have been looking at possible reports that might help quantify the problem," Boehning wrote Friday in an e-mail to directors.

The Fond du Lac Public Library estimated that the error wiped out $60,000 in fines from its books.

"This is a major blow to the revenues of all of the libraries involved," Library Director Ken Hall said.

The Neenah and Menasha public libraries experienced a 50 percent to 75 percent drop in fine revenues in the week after the error. The libraries budgeted $35,000 and $20,000, respectively, in fine revenues this year.

Related article:  
Computer glitch erases library fines.  (6/11/2010)

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