Top photo: Wisconsin State Journal, 5/9/2025
Headline: Wisconsin State Journal, 5/31`/2025
Kimberly Wethel reports:
The five additional call center employees would be funded on a temporary basis for the next three years. It would give the call center a total of 11 staffers to manage more than 9,000 calls, emails and support tickets annually, down from the staff of 28 it has now with temporary funding.
And 18 members of the department’s licensing team will be out of a job by October, with federal funding that bolstered the department’s workforce due to expire this year.
As a result, wait times for licenses for workers in health care, the trades and business are expected to return to levels that once drew the ire of lawmakers.
“There’s been a lot of talk about health care workforce shortages in the state, and it’s untenable for me, and certainly for this administration, to see licensing times increase,” DSPS Secretary Dan Hereth said Wednesday. “The improvements we made just in 2023 alone led to $54 million in additional wages for those new license applicants.”
Budget committee co-chairs Rep. Mark Born, R-Beaver Dam, and Sen. Howard Marklein, R-Spring Green, offered a limited explanation Thursday, saying they chose to add call processing staff on a temporary basis based on the data before them. [emphasis added]
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