Photo credit: United
Reported in Videos from United Airlines flight incident may violate rules. (USA Today, 4/12/2017)
The policy is found here.
United: Contact customer care.
Should United Airlines' CEO Lose His $500,000 Customer Satisfaction Bonus? (Advertising Age, 4/13/2017)
United Airlines CEO Oscar Munoz Named PRWeek’s Communicator of the Year. (United news release, 3/17/2017)