For libraries, spending in the form of gifts and donations, or a willingness to volunteer.
In hiring hourly staff, do these suggestions for fast-food restaurant also work for libraries?
Attract the right applicants. (Speak directly to your target audience.)
Evaluate for fit.
- Don't hire on experience alone.
- Use behavioral assessments.
Sustain for engagement.
- In libraries, build knowledge of policies, procedures, service expectations.
- Develop an employee recognition program.
- Broaden skill base. (Cross-training.)