Link to September 17 Appleton Post-Crescent article, "Menasha's 'vibrant' library tops in state: expansion, customer service pay off".
Excerpt:
She [Kathy Hannah, reference librarian] praised the leadership of Tasha Saecker, whom she called "technologically proactive. She has helped us all become a little more tech-savvy.
"We like to think of our ourselves as roving librarians," Hannah said. "Instead of just situating ourselves at a desk, we're out and about helping people find the information that they're looking for."
Hannah said the library has greatly expanded its creative programming in the past year with Saecker's support. "We now have a movie series, music in the library series, we have ongoing computer classes and we try to bring in speakers that deal with (timely) issues," she said.
"We're very customer-focused," said De Dallum, a reference librarian and 30-year library employee. "We really, really try to be user-friendly to our patrons, to go out of our way to help them. The whole staff is like that. We just try to treat them like we would like to be treated."
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