Tuesday, October 4, 2011

Something Else They Don't Teach You in Library School

And, perhaps, not even in business school.

How the restroom symbolizes your whole operation. (SmartBlog on Restaurants, 10/4/2011)

Excerpt:   “[T]he whole point of this webinar and the research was: It really does all boil down to the restroom. The restroom itself is good for business — whether it’s your image, user satisfaction — it’s at least not keeping people away. It’s a reflection and almost a testing ground of your overall sustainability approach,” Kapalko said.

Some of the tips and benefits that the webcast offered:

  • It doesn’t matter who you are. Restaurants are an obvious example, but schools and businesses [any public facility, I would add] still have people come through their restrooms.  [Emphasis added.]

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