Libraries work to ensure safety for all patrons. (WLBZ, Bangor, 4/24/2012)
Excerpt: Officials at the Auburn Public Library have been busy since Friday afternoon; when a librarian was attacked by a patron.
Attacker, Kewane Pontoo, was taken to St. Mary's Hospital for a psychiatric evaluation.
Library director, Lynn Lockwood, says in nearly four decades of library service, she's never seen a situation escalate this quickly. Lockwood says it can be difficult to police any public building, but her staff is well trained with police officers on what behavior disorders to look out for, and how to talk unruly people down.
She says if they need to escort someone out, they will, and if they need to call the police, they're right down the road and will be there in minutes.
Customer Behavior Policy
Library Security and Safety, a Slideshare Presentation.
Ohio Library Council. Library Safety and Security.
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