Excerpt: It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are six ways to go above and beyond good customer service and boost customer loyalty. [Emphasis added for library purposes.]
- Attentiveness
- Recognition
- Personalization
- Consideration
- Appreciation
- Delight
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