She screams; I utter a profanity or 2. Or 3.
Making Customers Work Too Hard, a 5/14/2012 post from Cheryl Becker's blog.
Take a look at how some Wisconsin public libraries go beyond the basics. (Good examples of how to do it.)
LINK
[Hover arrow over staff member's name on this webpage and a picture will appear in upper right-hand corner.]
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