Nashville Public Library Director: Nicely Done!

Link to October 14 Nashville Tennessean article, "Donna Nicely transformed library: YWCA honors vision, big picture thinking".

Excerpt: Once in a while, Donna Nicely stops being the head of the Nashville library system and becomes a customer.

She travels to the branches, pulls out her library card on a lanyard and checks out books, in part for her own pleasure to read at home and in part to test the system.

How else would she know that it works, she says.