Friday, May 21, 2010

Customer Service Tips That Can Be Applied to Libraries, Too

Link to May 19 Entrepreneur article, "6 Ways to Create a Memorable Customer Service Experience".  (This article is going into the LIS 712 file.)

Excerpt:  It is often the little details that customers recall even more than the product they purchased or the service they received. Little details that customers notice, and that makes them feel good about not only making the purchase, but making the purchase from you, is a significant part of the overall customer experience. Here are six ways to go above and beyond good customer service and boost customer loyalty.  [Emphasis added for library purposes.]
  • Attentiveness
  • Recognition
  • Personalization
  • Consideration
  • Appreciation
  • Delight 

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