Tuesday, April 27, 2010

Pew Research: How American Interact With Government Online

In light of the above graphic, it would be interesting to know from where Americans are accessing government information:  home, work, school, library?  When clicking on "Explore Survey Questions", Retiring Guy gets the following message:  "The questions for this particular survey could not be found."

Link to April 27 Pew Internet & American Life project report.

SummaryAs government agencies at all levels bring their services online, Americans are turning in large numbers to government websites to access information and services. Fully 82% of internet users (representing 61% of all American adults) looked for information or completed a transaction on a government website in the 12 months preceding this survey. Some of the specific government website activities in which Americans take part include:

  • 48% of internet users have looked for information about a public policy or issue online with their local, state or federal government.
  • 46% have looked up what services a government agency provides.
  • 41% have downloaded government forms.
  • 35% have researched official government documents or statistics.
  • 33% have renewed a driver's license or auto registration.
  • 30% have gotten recreational or tourist information from a government agency.
  • 25% have gotten advice or information from a government agency about a health or safety issue.
  • 23% have gotten information about or applied for government benefits.
  • 19% have gotten information about how to apply for a government job.
  • 15% have paid a fine, such as a parking ticket.
  • 11% have applied for a recreational license, such as a fishing or hunting license.

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