Tuesday, September 16, 2008

Survey Says....

.....attentive public service is an essential part of every workplace. (In so many words, by my account.)

Link to msn.com money post, "5 ways rude cashiers rile shoppers".
1. Not making eye contact.
2. Answering the phone.
3. Chatting to other clerks.
4. Not counting change back.
5. Walking past shoppers who need help.

Make some connections and think about your own situation. What's your library's public service quotient?

The Davenport (IA) Public Library provides a comprehensive list of "Standards of Library Customer Service" here.

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